Below are the most commonly asked questions about our BASIC and PREMIUM plans and pricing.
How does the trial work?
FLYLOG is free to download and use for logging up to 20 flights. After logging 20 flights, a paid subscription is required to continue logging. However, you can import an unlimited number of flights while you have fewer than 20 flights logged. This allows you to easily transfer your existing flight logs into FLYLOG and explore its features.
How does the subscription work?
Your subscription gives you full access to all FLYLOG apps (mobile, web, or desktop), whether you purchase it directly or through the Apple App Store/Google Play. Just log in with the same credentials.
Why are the prices in the Apple App Store and Google Play higher?
Both Apple and Google charge developers a 30% fee for each payment. For this reason, we are forced to increase the in-app subscription accordingly.
What payment methods do you offer?
We accept payment by credit or debit card. You can choose to pay in EUR or USD.
How can I review my billing information?
To review your billing information, go to Account > User > Personal.
Where can I download my invoice?
Invoices will not be automatically sent to your email address. To check your transactions or download your invoices, go to Account > Transactions. If you have an in-app subscription, you need to download your invoice from your Apple/Google Play account.
Do you offer a discount?
While we don’t offer discounts, we do have some options to help you save on subscriptions:
- Annual subscription: Save 11% on both plans compared to paying monthly.
- Referral program: Receive 2 free months for every new user you refer.
How do I cancel my subscription?
You can cancel your subscription anytime. Direct subscriptions can be canceled in your user account. To cancel an in-app subscription, navigate to your Apple App Store or Google Play Store -> Subscriptions. If you’re a paying customer, we’ll keep your data for one year after cancellation, allowing you to return and pick up where you left off. For added security, we recommend regular data backups.
What happens to my data after cancellation?
If you’re a paying customer, we’ll keep your data for one year, allowing you to return and pick up where you left off. This means you can access your account as you left it anytime within 12 months. For added security, we recommend regular data backups.
Do you offer a referral program?
For every friend who signs up using your referral code, you’ll get two extra months added to your membership for free. Your friend will also get two free months.
Why is no free version available?
Free apps often come with hidden costs, like compromising your privacy or relying on unsustainable business models that sacrifice quality. FLYLOG is committed to providing a valuable service for pilots, with transparent pricing that reflects the cost of development and ensures long-term sustainability. A BASIC membership is a small investment compared to the benefits it offers – consider it the cost of just one minute of flight time in a Cessna 172.
What if I have more questions?
Send us an email at support@flylog.io, and we’ll help you out.